LEGAL REFERENCE

Our Terms Shape How You Play

When you open an account with pompak, you're agreeing to a clear set of conditions that protect both you and us. These terms cover account creation, deposit and...

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pompak Our Terms Shape How You Play

The Legal Ground We Stand On

pompak operates under conditions specific to supported regions in Pakistan where local law permits our services. Your account is subject to these terms from the moment you complete registration. We enforce age verification, identity checks, and fund-source validation before any withdrawal clears. Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed within our payment partners' settlement windows. If we suspect fraudulent activity,

unlicensed use, or breach of these terms, we reserve the right to suspend or close your account and withhold balances pending investigation. All disputes are resolved through our support team or binding arbitration as outlined in the full terms document.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

QUESTIONS ABOUT TERMS

We're Here When You Need Clarity

Email Support Send us a message via the support portal...
Live Chat Open the chat widget during support hours and...
Account Settings Review the full terms document linked in your...
WHY YOU CAN RELY ON THIS

We Stand Behind Our Terms

Written for Pakistan

Our terms reference JazzCash, Easypaisa, SadaPay and Raast explicitly because we operate here. Local payment rails, settlement times, and withdrawal verification all reflect how the market actually works.

No Hidden Clauses

Every material condition — account closure, dispute resolution, fund holding, identity checks — is stated plainly in the main document, not buried in footnotes or supplementary policies.

Transparent Enforcement

If we suspend or close your account, we explain why and outline the appeal process. We don't use vague terms to seize funds; our policy reasons are documented in writing.

Regular Updates

When we update these terms, we notify you 30 days in advance via email and in-account alert. You can reject material changes by closing your account before they take effect.

Your Rights Protected

The terms acknowledge your right to request account closure, fund withdrawal, and data deletion. We process these requests within the timeframes stated in the policy.

Dispute Resolution Path

If you believe we've breached these terms, we offer a formal complaint process before any arbitration. Your claim is reviewed by a senior team member who wasn't involved in the initial decision.

All Our Policies Align

Terms & ConditionsMaster policy covering account management, conduct, and dispute resolution.
Privacy StatementSpecifies how we collect, store, and protect your personal data across all account interactions.
Payment PolicyDetails deposit and withdrawal procedures, settlement times, and verification steps for each payment method.
Responsible PlayOutlines account closure, session limits, and support resources available to all account holders.
Game RulesSets out conduct expectations in live tables, slots, and sportsbook, including prohibited strategies.
Dispute ResolutionDefines how complaints are filed, investigated, and resolved through our formal escalation process.
Security AddendumCovers two-factor authentication, device verification, and fund-transfer authorization protocols.
WHAT THESE TERMS INCLUDE

The Core Elements That Protect You

Account Ownership Your account is personal and non-transferable. Only you can access...
Fair Game Conduct All games run on certified random-number generators. The terms prohibit...
Deposit Integrity Money you send via JazzCash, Easypaisa, SadaPay or Raast arrives...
Withdrawal Security Funds requested for withdrawal are held pending identity verification. Once...
Account Closure Rights You can close your account at any time. Pending balances...
Dispute Escalation If you disagree with our decision on a transaction, payment...

Answers to Your Top Concerns

If you violate conduct rules — such as using multiple accounts, attempting collusion, or depositing from third-party sources — we close your account and forfeit your balance. Minor policy breaches may result in a warning or temporary suspension first. You'll receive written notice of the breach and your appeal window.

The terms are binding once you accept them during registration. However, if we update a material term, you have 30 days to reject the change by closing your account. If you believe a specific term was applied unfairly to your situation, file a complaint through support for review by our compliance team.

You can request closure anytime through Account Settings. We process it within 24 hours. Your balance is held for 7 days (cool-off period), then returned to your JazzCash, Easypaisa, SadaPay or Raast account. If we close your account for policy violation, the cool-off period does not apply.

Yes. All game types — live tables, slots, and sportsbook markets — are governed by the same conduct rules and dispute procedures. Each game type has supplementary rules (e.g., live table betting limits, sportsbook odds-locking), but the core terms apply uniformly.

During registration, you provide your full name, date of birth, and national ID number. Before your first withdrawal, we verify this information against official records. For deposits above a certain threshold, we may ask for proof of address. This is to comply with anti-money-laundering obligations in supported regions.

First, file a complaint via support with details of your claim. We respond within 10 business days. If you're unsatisfied, request formal escalation to our dispute resolution team. If the dispute remains unresolved after 30 days, both parties may pursue binding arbitration under the terms outlined in the full policy document.

We may update these terms to reflect regulatory changes or operational improvements. Material changes are communicated 30 days in advance via email and an in-account notification. If you don't accept the new terms, you can close your account and withdraw your balance before they take effect.